Saudia launches ‘WhatsApp’ service for customer support

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JEDDAH — Saudi Arabian Airlines (Saudia) has added an official ‘WhatsApp’ communication line whereby guests can text in their inquiries and requests.

Starting from the end of January, guests have been using the service to communicate with the airline to amend their booking, make special requests, and send other general inquiries about Saudia’s services.

The airline welcomes guests to use the WhatsApp service line to make an inquiry, file a complaint, submit suggestions, and make AlFursan service requests, for the airline’s loyalty program members.

To date, more than 10,000 cases have been handled through the WhatsApp channel with an average response to queries in 10 minutes or less.

The official operational working hours from the WhatsApp line is from 0800hrs to 23:59hrs KSA time. Guests are welcome to text their messages for a response from an agent. The Saudia WhatsApp service number is: +966 540000005

As part of the airline’s transformation plan, enhancements are being made all across the operations, from introducing new products and services onboard, as well as convenient and flexible methods to make and manage bookings.

The new WhatsApp service is an extension of Saudia’s sales and call centers, and was developed with the aim to provide added convenience for the airline’s loyal guests. — SG


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